Deleting your account and data
Vytae · CityMedic Sdn Bhd (928171-W)
1. From inside the app
This is the fastest route and it needs nothing from us. Open Settings, then Account and backup, then Delete account. Your account and every reading backed up to it are erased from our servers immediately.
The readings on your phone stay where they are. Deleting the account closes the copy we hold; it does not reach into your device and wipe your own records. To remove those as well, delete them in the app or uninstall it.
2. By email, if you no longer have the app
If you have uninstalled Vytae, lost the phone, or cannot sign in, write to privacy@citymedic.com.my from the email address you registered with, asking us to delete your account.
We reply within 21 days, the period the privacy notice commits to. We may ask you to confirm the request from the registered address — that check exists to stop somebody else deleting your records, and it is the only thing we use it for.
What is deleted
| Data | What happens |
|---|---|
| Glucose, blood pressure and cholesterol readings | Deleted from our servers immediately. The copy on your phone remains until you delete it or uninstall the app. |
| Your email address, password, Google account identifier, and any password reset codes | Deleted immediately |
| Year of birth, sex, ethnicity, smoking and treatment answers | Deleted immediately |
| Registered meter serial numbers | Deleted immediately |
| Ordinary web server logs | Not linked to your account and not searchable by it, so there is nothing in them to delete on request. They are discarded on our hosting provider’s own schedule. |
Deletion is permanent and there is no undo. If you want to keep your readings, export them first — Settings, Export — which writes a CSV file to your phone that we never see.
CityMedic Sdn Bhd (928171-W), No. 3, Jalan Lagenda 3, Taman 1-Lagenda, 75250 Melaka, Malaysia. Data protection contact: Matthew Ong, privacy@citymedic.com.my. See also the privacy notice.